FAQs
Find answers to common questions about our shipping process, order fulfillment, and support services at Shipsmooth.
We process and ship orders within 48 hours of receipt, ensuring quick delivery to your customers.
Yes, we specialize in helping international sellers seamlessly ship products to the U.S. with reliable service.
Our services include receiving, storage, labeling, packaging, and prompt handoff to USPS.
Get in Touch
Our support team is here to help you with any questions or issues. Reach out via email, phone, or visit us at our Los Angeles office. We are committed to providing quick and reliable assistance to ensure your shipping needs are met seamlessly.
Call Us
+1 (310) 555-1234
Feel free to call us during business hours for immediate support or inquiries about our services.
Visit Us
1234 Westwood Blvd, Los Angeles, CA 90025
Come visit our office for in-person assistance or to discuss your logistics needs directly with our team.
Troubleshooting Guides
Find solutions to common issues with your Shipsmooth orders and services. Follow our step-by-step instructions to resolve problems quickly and efficiently.
If your order status is not updating, first check your email for any notifications from Shipsmooth. Then, verify that your payment method is valid and that there are no holds on your account. If the issue persists, contact our support team for assistance.
If you entered an incorrect shipping address, contact our support team immediately. We may be able to update the address before the order is shipped. However, once the order has been shipped, we cannot guarantee that the address can be changed.
If your package arrived damaged, take photos of the damaged package and its contents. Then, contact our support team to file a claim. We will work with you to resolve the issue as quickly as possible.